Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
There is a practice-based complaints procedure. If you have any complaints / comments on the services we provide, please speak to or write to the Assistant Practice Manager, Toni Johnson. We will deal with all issues raised impartially, speedily and confidentially. We value your comments and hope that they will help us to improve our service.
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.